Frequently Asked Questions
For Families & Facilities

Q: Does RydeAide provide transportation?
A: No. RydeAide provides trained Mobile Companion Aides (MCAs) who accompany patients during travel. Families or facilities choose their preferred transportation method (rideshare, NEMT, or private vehicle).

Q: Who are the Mobile Companion Aides (MCAs)?
A: MCAs are trained caregivers (often CNAs/PCAs) who undergo background checks, dementia/special needs training, and ongoing reviews.

Q: What types of patients benefit from RydeAide?
A: RydeAide is ideal for patients with dementia, Alzheimer’s, mobility issues, vision/hearing impairments, or language/communication barriers.

Q: How do families and facilities book services?
A: Complete the Client Intake Form on our website or contact us securely via Spruce Health.

Q: How much does it cost?
A: RydeAide offers pay-as-you-go and subscription plans. Billing is transparent and processed securely via Stripe.

Q: How will I know my loved one is safe?
A: MCAs check in/out in real time, and families/facilities receive secure updates.

Q: Can RydeAide work with my nursing facility or hospital?
A: Yes. RydeAide partners with skilled nursing, assisted living, and hospitals to reduce staff burden by outsourcing escort support.